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Terms & Conditions


Payment
We accept Credit Card and Debit Card payments via Sage Pay (formerly known as Protx). The goods will not be delivered until the customer's funds that have been paid to Europlanters have cleared in full.


Order Notes
Please note that all transactions will be carried out in Stirling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale'. As a result, Europlanters reserves the right to decline orders for bulk or high value purchases.

Credit Card Security
When you submit your order, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not voluntarily release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Returns Policy & Guarantee
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your non-bespoke goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Unfortunately, as many of our products are provided on a made-to-order basis, we cannot accept returns of products that have been unpackaged and worn unless there is a fault with the product, or it has not been manufactured to your specification.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us
Please contact us at the details below:

Postal Address:
Europlanters
Chadkirk Industrial Estate,
Otterspool Road,
Romiley,
Stockport,
Cheshire SK6 3NE


Phone: 0161 426 0207
Fax: 0161 449 7361
Email: shoponline@europlanters.co.uk
Web: www.europlanters.co.uk


Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Europlanters or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Europlanters owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Europlanters or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
All trademarks that appear on this site are the property of their respective owners.